Intelligent CX.
Built for Africa.
Trusted for 20 Years.
R-MAD helps banks, telcos, and enterprise businesses in the Africa and Middle East region transform customer experience — with certified Genesys deployments, field service management, and AI that actually speaks your market’s language.
Our Services
Intelligent Customer Experience Solution Provider
Cloud Solutions
Cloud Contact Center
Genesys Cloud eliminates the need for multiple applications and systems. No other cloud solution offers such broad functionality with a single point of administration, one routing engine across every channel, and a unified agent desktop.
Software Development
We provide
a dedicated team of certified architects to work with your IT & Business teams to configure a solution around your existing infrastructure and design a solution to meet your business objective.
Solution Maintenance
R-MAD provides 24*7 support to its clients since 2004. Services includes Re-engineering, Refining, Reparing, System perfomance check-ups, Testing, Repairs and similar activities and Preventive Testing.
Testimonials
“MCB Ltd currently has Genesys Inbound, Outbound and Email modules. Thanks to R-Mad Ltd, an amazing Internaltional Genesys Support based in Mauritius, founded on sound technical expertise and knowledge, offering prompt proximity support and innovative and practical business solutions, MCB is now well geared to tap this state-of-art Contact Centre Solution for best customer service, and to further explore other strategic Genesys features in the near future.”
Dev Naek
Remote Banking Manager, MCB ltd
