R-MAD established 2004, as a customer experience company that combines one of the world’s most advanced CX software platforms such as Genesys CX Platform with our world-class CX expertise. We help with the use of technology, research, and service components to identify important business issues and trends earlier, respond faster, and ultimately turn every customer experience into a clear competitive advantage.
Intelligent Customer Experience Solution Provider
Genesys Cloud eliminates the need for multiple applications and systems. No other cloud solution offers such broad functionality with a single point of administration, one routing engine across every channel, and a unified agent desktop.
a dedicated team of certified architects to work with your IT & Business teams to configure a solution around your existing infrastructure and design a solution to meet your business objective.
R-MAD provides 24*7 support to its clients since 2004. Services includes Re-engineering, Refining, Reparing, System perfomance check-ups, Testing, Repairs and similar activities and Preventive Testing.
“MCB Ltd currently has Genesys Inbound, Outbound and Email modules. Thanks to R-Mad Ltd, an amazing Internaltional Genesys Support based in Mauritius, founded on sound technical expertise and knowledge, offering prompt proximity support and innovative and practical business solutions, MCB is now well geared to tap this state-of-art Contact Centre Solution for best customer service, and to further explore other strategic Genesys features in the near future.”
Remote Banking Manager, MCB ltd