for Your Contact Center
Genesys Cloud CX
The Genesys Cloud CXTM platform makes interacting with prospects and customers simple. Built to handle any channel, Genesys Cloud CX can turn calls, email, chats, text messages and social comments into one seamless conversation ― all while empowering your teams to deliver exceptional customer experiences (CX).
Genesys Multicloud CX
Genesys Multicloud CX is a full-featured omnichannel solution that unifies voice and digital channels, self-service and work items. Our multicloud approach offers the choice of private cloud, public cloud or on-premises deployment. And when you add Genesys AI capabilities, the sky’s the limit on how you engage with your customers.