Genesys is the global omnichannel customer experience and contact center solution leader. Ourcustomer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.
Over 4,500 successful customers tell the story best.Here are a few.
GET UP AND RUNNING FAST
FOR LONG-TERM BENEFITS
Easy to deploy, Easy to use
An intuitive interface enables fast account setup and seamless integration with existing systems. No complicated training needed.
The power to grow
The PureCloud platform gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates.
Understand what’s happening
Interactive dashboards give you a consolidated view of customers, call center agents and interactions across all channels and locations. Reap the benefits of proactive contact center analytics and insights.
Manage your people and systems
The intuitive analytics in the PureCloud platform empower you with insights from high level summaries down to customized and detailed views. Leverage these tools to develop and make the most of each employee.
PERSONALIZE ALL YOUR
PureEngage call center software combines real-time contextual journeys, world-class intelligent routing and digital transformation.
With robust, user-friendly tools, you can exceed customers’ expectations for personalized, seamless interactions across voice, video, chat, email, web, mobile, social, SMS and messaging channels.
Extensive customizability through open APIs and web standards enable you easily extend capabilities to deliver operational efficiencies and a superior customer experience company-wide.
RCCV - R-MAD Real Contact Center View
Features and Benefits
RCCV - the ultimate tool for monitoring your contact center.
Real-time visibility of Contact Centre Performance.
Instant access to the Contact Centre Operation Performance which help Contact Centre Manager to response fast to any type of situation.
RCCV uses Genesys Platform SDK to communicate with Stat Server.
WFM API For WFM Statistics.
RCCV display Genesys Real time Adherence of Genesys WFM schedule.
Use of your existing Genesys Administrator /Configuration Manager to configure RCCV.
R-MAD CIS - Campaign Callist Loader
Features and Benefits
Load simultenously multiple Call-lists from different Data Sources ; File / Database
Import files from FTP/SCP or Window Directory
No Coding required to adapt different list format to match your call list
Remotely via simle Web services Start/Stop your campaign from external applications