Customers Voices

Faeez Isse, Director of SI at  Allianz Global Assistance Mauritius- Reunion

We have been using Genesys solutions since 2005 and thanks to R-Mad local support we are very happy. R-MAD helps us using Genesys efficiently and provides us with full on site support therefore we hope to increase our contact centre activities soon.

Dev Naek , Remote Banking Manager, MCB ltd

MCB Ltd currently has Genesys Inbound, Outbound and Email modules. Thanks to R-Mad Ltd, an amazing Internaltional Genesys Support based in Mauritius, founded on sound technical expertise and knowledge, offering prompt proximity support and innovative and practical business solutions, MCB is now well geared to tap this state-of-art Contact Centre Solution for best customer service, and to further explore other strategic Genesys features in the near future.

Kim Egil Haug - System  Architect Telenor Norge AS

I have had the pleasure of doing business with R-MAD on several occasions. 
You can always trust them to get the job done no matter what obstacles are faced along the way. R-MAD is proven to be very solution oriented and always finds a way to get things to work. 
I sincerely hope we get to work on more projects in the near future

Sabine Seiffert –Project Manager  Professional Server Genesys EMEA

I think this is the time to send a big THANK YOU (R-MAD team)  for all your hard work and for a successful project. Looking forward to the next project with you.   

Mohamed Diarra  IT Support & Billing manager  ORANGE Mali

Liesl van Besouw-Hengeveld, Resource Manager TSG EMEA, Genesys

R-MAD has always been a reliable and professional team in their approach and support of the Genesys PS EMEA organization. Their effort and expertise are always appreciated by our customers and their flexibility to support them in all situations has been a highly valued.   

I worked with R-MAD while running the virtualization project of our GENESYS CTI, he was a true professional and was goal driven. What he has done went beyond our contract with him. We did appreciate there job.


Francois Bouchard- Senior Project Manager @Genesys

Joseph Lim -, Director - APAC Channels & Alliances, Genesys

“Always professional in his dealings with business partners. Highly dependent and reliable with the knack for on-time on budget delivery which is so key to all successful project implementations. Always serves the best interests of the customers without compromise to integrity and quality of work.”  

“I worked with Ahmad on different projects and - on top of a wide experience on the Genesys products -  he always showed efficiency, excellent relationship skills and a willingness to satisfy customers that they recognize. I can't get in touch with a customer were we worked together without them asking if R-MAD will do it..”


Frederick Teo - Sales Engineer, Genesys Telecommunications APAC

“Found Ahmad to be a resourceful and knowledgeable person. Had a very good vendor-partner relationship with him.”