R-MAD

Contact Center Solution

TECHNOLOGY DESIGN

Technology plays an extremely important role in a highly functional call center.  Understanding technology's role, the options available and the best methods of implementation are keys to success.

R-MAD understands call center/ contact center technologies and has developed proven methods for effectively defining client requirements and selecting the right systems, software and vendors.  Our technology design services address the following system and software applications:

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  • ACD Systems

  • Voice over IP

  • Interactive Voice Response

  • Computer-Telephone Integration

  • Voice/Data Monitoring and Recording Systems

  • Workforce Management

  • Multi-site Networking

  • Digital recording systems

  • Desktop call center applications

  • Call center/Internet integration

  • Others

Our technology consulting services include:

  • Requirements definition

  • Cost justification

  • Specifications/RFP development

  • Vendor analysis and selection

  • System acceptance

Key Benefits

  • Improved operational efficiency

  • More precise technology solutions

  • Reduced capital investment

  • Shorter implementation timeframes

  • Better results