Contact Center implementation
R-MAD offers a comprehensive suite of Implementation Services to plan, create and deploy the right solution for your contact center environment.
Solution Architecture
At R-MAD, we understand that even the most innovative solutions
means nothing if they do not fit your unique contact center
environment.
Implementation Management
Prior to deployment of customer interaction solutions, we will
assign you a Solution Implementation Manager (SIM). This direct
contact will work with you through every critical step of your
implementation.
Expert Installation
Our Field Service Engineering team will handle every detail
of your installation – ensuring a smooth and successful system
deployment. These highly trained individuals are focused on the
physical and functional implementation of your customer interaction
solutions. Our qualified technicians are:
We ensure that what you purchased is what we deliver.
Wellness Check-Ups
Because the contact center is an ever-changing environment,
R-MAD is there to help you adapt and keep your systems in line with
your goals. From period wellness check-ups to hands-on support
during installation and implementation, R-MAD is with you every step
of the way.
System Integration
Among the many services available, we offer the services of
System Integration to provide customized product and service
integration to assist you in maximizing network performance and in
complementing the goals and objectives of your IT, telephony and
business units.
Certified Engineers
Our team of certified engineers is available to assist you in
realizing the true potential and optimal performance of your system
by teaming with your business units, IT and telephony departments.
Together, we work with your organization to explore best practices
in recording, archiving, retrieving and storing customer events as
well as advising, scoring and reporting agent performance for
improved customer satisfaction.